In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or the following alternative consumer dispute resolution entities:
01. CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Phone: 213 847 484
E-mail: cniacc@fd.unl.pt
02. CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve
Phone: 289 823 135
E-mail: cimaal@mail.telepac.pt; info@consumoalgarve.pt
03. Arbitration Center for Consumer Conflicts of the District of Coimbra
Phone: 239 821 690/289
E-mail: geral@centrodearbitragemdecoimbra.com
04. Lisbon Consumer Conflicts Arbitration Center
Phone: 218807030
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
05. Porto Consumer Information and Arbitration Center
Phone: 225 508 349 / 225 029 791
E-mail: cicap@mail.telepac.pt
06. Vale do Ave Consumer Conflict Arbitration Center/Arbitral Tribunal
Phone: 253 422 410
E-mail: triave@gmail.com
07. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)
Phone: 253 617 604
E-mail: geral@ciab.pt
08. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira
Phone: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
For more information, consult the Consumer Portal at www.consumidor.pt